PTC Services Assessment
Assessing the capability and maturity of Services
PTC utilizes an assessment framework to help buyers understand their capability and maturity challenges, and obtain guidance on prescriptive improvements. The framework had been used by consultants in engagements, but PTC wanted to make the framework and assessment results available self-service from their website.
Alinean worked with PTC to provide a suite of self-service assessment tools for various disciplines, in this case, for Services. Using the tool, a buyer could assess their maturity in a dozen different areas of Service capabilities, and obtain specific improvement recommendations on how to best advance.
A comprehensive, personalized assessment report is delivered to each prospect as a result of using the tool (once lead information is captured).