Genesys CX Challenge
Assessing and benchmarking customer experience and call center technology practices
In order to engage higher and earlier, Genesys needed a way to assess current customer experience and call center technology practices, and provide consultative guidance and advice to prospects.
Genesys worked with Alinean to create the CX Challenge, a diagnostic assessment tool Genesys uses with prospects to measure current capability / maturity, benchmark against peers, and provide a roadmap for improvement.
In 10 minutes, prospects take the assessment and receive a personalized benchmark report, with complete guidance on their top priorities and roadmap advice to solve the most pressing issues.